At Jivaraa, we want you to be satisfied with your purchase. If you receive a product with an eligible issue, you may request a return or exchange in accordance with the conditions below.

1. Return & Exchange Eligibility

A return or exchange request may be considered if:

• You received a damaged or defective product.
• You received an incorrect product.
• You received an incorrect size compared with the size ordered.
• The product is eligible for return or exchange under the conditions displayed on the website.

The product must be unused, unworn, unwashed, and in its original condition, with all tags, packaging, and accessories intact.

2. Return & Exchange Request

Customers should contact Jivaraa within the return/exchange period mentioned on the product page or communicated at the time of purchase.

Please provide:

• Order number
• Customer name
• Reason for return/exchange
• Product photographs
• Unboxing video, where required
• Details of the issue

Requests submitted after the applicable return period may not be accepted.

3. Unboxing Video

For claims involving a damaged, defective, incorrect, or missing product, we strongly recommend recording a clear, continuous unboxing video starting before the package is opened.

The video may be requested to help us verify and resolve the claim.

4. Conditions for Return

Returned products should:

• Be unused and unworn
• Be unwashed
• Have original tags attached
• Be returned with original packaging
• Be free from stains, perfume, makeup, alterations, or damage caused after delivery
• Include all accessories or complimentary items supplied with the product

Products that do not meet these conditions may not be accepted for return or exchange.

5. Non-Returnable / Non-Exchangeable Products

Unless defective or incorrect and subject to applicable law, returns or exchanges may not be available for:

• Products marked Final Sale
• Customized or personalized products
• Products that have been worn, washed, altered, or damaged after delivery
• Products without original tags
• Items specifically marked as non-returnable on the product page

6. Size Exchange

If you require a different size, you may request a size exchange where the product is eligible and the requested size is available.

If the required size is unavailable, our team will inform you about the available options.

7. Exchange Availability

All exchanges are subject to product and size availability.

Jivaraa cannot guarantee that the requested replacement product or size will remain available until the original item has been reviewed.

8. Return Shipping Charges

Return or exchange shipping charges may apply depending on the reason for the request.

If the return is due to an eligible error from our side, such as receiving an incorrect or verified defective product, applicable return shipping arrangements will be communicated by our team.

For other eligible returns or exchanges, reverse shipping or re-shipping charges may be payable by the customer.

9. Quality Check

All returned products will undergo a quality inspection after they are received.

An exchange or refund, where applicable, will be processed only after the returned product successfully passes the quality check.

10. Refunds

If a return is approved for a refund, the refund will be processed according to Jivaraa’s applicable Refund Policy.

Original shipping charges, COD charges, convenience fees, or reverse shipping charges may be non-refundable where permitted and applicable.