At Jivaraa, we carefully inspect and pack every order before dispatch. Refunds are provided only when a customer receives a wrong product from Jivaraa.

1. Refund Eligibility

A refund will be considered only if:

• The product delivered is different from the product ordered.
• The wrong item has been sent by Jivaraa.

We do not provide refunds for reasons such as change of mind, size preference, colour preference, dislike of the product, or other personal reasons.

2. Wrong Product Claim

If you receive a wrong product, please contact Jivaraa customer support promptly after receiving your order.

You will need to provide:

• Order Number
• Photographs of the received product
• Photograph of the package/shipping label
• Clear unboxing video
• Details of the product you originally ordered

3. Unboxing Video Required

A clear and continuous unboxing video may be required to verify that the wrong product was received in the original package.

The video should clearly show the sealed package being opened and the product received inside.

4. Product Condition

The wrong product must be returned:

• Unused
• Unworn
• Unwashed
• With original tags attached
• In original packaging
• Without stains, perfume, alterations, or customer-caused damage

5. Verification

Once your claim is received, our team will verify the order details and supporting evidence.

If we confirm that the wrong product was sent by Jivaraa, your refund request will be approved subject to the applicable return process.

6. Refund Processing

After the wrong product is returned and successfully verified, the eligible refund will be initiated.

For prepaid orders, the refund will generally be processed to the original payment method. For eligible COD orders, appropriate bank or UPI details may be requested.

Please allow approximately 5–10 business days after refund processing for the amount to reflect, depending on your bank or payment provider.

7. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind
• Size-related preference
• Colour preference
• Product not being liked after delivery
• Minor colour differences due to photography or screen settings
• Products that have been worn, washed, altered, or damaged after delivery
• Any reason other than receiving a verified wrong product, except where required by applicable law