At Jivaraa, we respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, or communicating with us.

By using Jivaraa, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• PIN code
• Order and purchase details
• Payment-related transaction information
• Account information, where applicable
• Customer support communications
• Device, browser, IP address, and website usage information

We generally do not directly store complete debit/credit card details when payments are processed through third-party payment gateways.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Arrange shipping and delivery
• Provide order and tracking updates
• Process eligible returns, exchanges, or refunds
• Communicate with you regarding your purchase
• Respond to customer support requests
• Prevent fraudulent or unauthorized transactions
• Improve our website, products, and customer experience
• Maintain business and transaction records
• Send promotional communications where permitted
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment gateways.

Payment providers may collect and process information necessary to complete your transaction according to their own privacy policies and security practices.

4. Sharing of Personal Information

Jivaraa does not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers involved in operating our business, including:

• Payment gateways
• Courier and logistics partners
• Website hosting providers
• Technology/service providers
• Analytics providers
• Customer communication services

Only information reasonably necessary to provide the relevant service should be shared.

We may also disclose information where required by applicable law, legal process, or government authority.

5. Shipping & Delivery

To deliver your order, relevant details such as your name, phone number, shipping address, PIN code, and order information may be shared with courier and logistics partners.

These details are used to facilitate shipment and delivery.

6. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website usage
• Improve website performance
• Support analytics and marketing where applicable

You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Marketing Communications

Where permitted and applicable, Jivaraa may send information about:

• New collections
• Special offers
• Discounts
• Sales
• Product launches
• Other promotional updates

You may opt out of promotional communications using the available unsubscribe method or by contacting us.

8. Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain accounting and business records
• Resolve disputes
• Prevent fraud
• Meet applicable legal and regulatory requirements

10. Third-Party Links

Our website may contain links to external websites or services.

Jivaraa is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not specifically intended to collect personal information from children without appropriate authorization.

If you believe information relating to a child has been provided improperly, please contact us so that the matter can be reviewed.